 The
Patient Advice and Liaison Service, commonly known as PALS,
aims to:
•
Improve the experience for the patient when they receive
NHS treatment from Southampton City Primary Care Trust
•
Provide information on NHS and other relative services
•
Act as a mediator should communication breakdown
•
Ensure that feedback received is used to improve patient
care
The
PALS service is strictly confidential and is here to help
patients, their relatives, carers or staff for when they
have concerns, problems or don't know where to turn, or
if they would like some advice. PALS will endeavour
to find a solution to problems quickly and effectively before
they become a complaint.
Telephone:
023 8029 6929
Email:
pals@scpct.nhs.uk
Address:
PALS
C Level Centre
Block
Mailpoint 81
Southampton General
Hospital
Tremona Road
Southampton
SO16 6YD
You
can also visit the PALS
Website.
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